Qualilty Improvement for Senior Living Communities
GuideOne Risk Resources for Health Care
1111 Ashworth Road
W. Des Moines, IA 50265-3538



Quarterly Risk Management Tip

Complete the Skin Assessment, Then Transfer

Sometimes residents who are transferred to the hospital for medical care return to the facility with a pressure ulcer (or other wound condition) that was not there when they left the facility. To avoid false allegations or assumptions that the resident was sent to the hospital with this condition, it is imperative that you establish policies and procedures requiring nurses to perform a complete skin assessment and document their findings, before any resident is transferred to the hospital. Nursing staff should receive training and their charts should be audited once this policy is implemented.

Product Spotlight

Special Discounts and New Online Video Viewing Subscription Program for "Setting Realistic Expectations" DVD

Beginning the 11th year of working together, Extended Care Products, Inc. is pleased to provide GuideOne Insurance policyholders a special discount on the Setting Realistic Expectations DVD program for both nursing and assisted living facilities. GuideOne recommends that staff show this DVD to new admitting families and responsible parties to help minimize misunderstandings about your care and services, and therefore, lesson the potential for lawsuits against your building. After viewing, it's advised to give families a DVD to share with other family members since they are quite often the ones who are first to complain or visit a plaintiff attorney.

Through March 31, 2014, Extended Care Products offers these additional savings:

  • 5-9 DVDs at $17.95 each (regularly discounted at $19.95)
  • 10-24 DVDs at $15.95 each (regularly discounted at $17.95)
  • 25-49 DVDs at $13.95 each (regularly discounted at $15.95)
  • 50-99 DVDs at $11.95 each (regularly discounted at $13.95)
  • 100+ DVDs at $9.95 each (regularly discounted at $11.95)

Plus, you'll receive one free DVD for every five you order. In addition, Extended Care Products will pay for your shipping and handling expenses on any size order.

These discounts, free bonus DVDs, and free shipping/handling apply to both the nursing and assisted living facility programs.

To order, please visit www.ExtendedCareProducts.com. In the online shopping cart comments box, key in the code: "GuideOne." Disregard the pricing total that is shown on the website, as you'll receive an email confirmation from GuideOne with your adjusted super-discount. You also may call toll-free 1-800-807-4553 to order. Please mention that you're a GuideOne Insurance policyholder or associate to receive your discount.

SPECIAL ANNOUNCEMENT: The Extended Care Products online subscription service for the Setting Realistic Expectations DVD programs is here! Nursing and assisted living facilities may now acquire a subscription, which gives them unlimited use and showings of the DVD online via a unique facility-specific protected password. Now, residents' families near and far can view the DVD's educational message from the comfort of their home, office, or anywhere. Please contact Chip Kessler, Extended Care Products General Manager at 1-800-807-4553 for more information, or visit www.ExtendedCareProducts.com to discover more about this service, and details about your special GuideOne Insurance discounted investment.


Copyright © 2012 GuideOne Risk Resources for Health Care, a division of Lutheran Trust, Church Asset Management. All rights reserved.
GuideOne® is the registered trademark of the GuideOne Mutual Insurance Company. All rights reserved.