GuideOne Risk Resources for Assisted Living
GuideOne Risk Resources for Health Care
1111 Ashworth Road
W. Des Moines, IA 50265-3538



Setting Realistic Expectations Video Packet for Assisted Living Facilities

Many of the lawsuits involving assisted living facilities are brought about by well-meaning family members who mistakenly assume that the facility provides 24-hour, one-to-one care; or they attribute their loved one's physical declines to a lack of care, instead of the natural progression of disease and aging.

This video packet addresses some of the realities of health care and can be used to help educate family members during the admissions process. The producer, Extended Care Products, offers a version of this educational packet for both assisted living and nursing facilities. The video packet includes the following items:

  1. "Setting Realistic Expectations" video.
    This is a 15-minute video that discusses the aging process and the type of care residents can reasonably expect to receive in a frank, straightforward manner.

  2. A list of "Frequently Asked Questions" to review with family members.

  3. A "Suggested Language" document to incorporate into your admission agreement.

How to Order

To order, call Extended Care Products, Inc. at 1-800-807-4553, or order online at the Extended Care Products, Inc. Website.

GuideOne Insurance Policyholders Discount: A discount for GuideOne Insurance policyholders is available. To receive your packet discount, have your agent number or policy number ready when you call.


An assisted living facility’s ability to adequately defend itself in the event of a lawsuit largely rests on the documentation. Learn more about improving your documentation here.

Are you prepared to communicate with the media during a crisis?

Associate Business Member of the American Health Care Association and The National Center for Assisted Living Partners in Long Term Care

Associate Member of the American Health Care Association, American Association for Long Term Care Nursing, and the North Dakota Long Term Care Association

Meet the team.

Associate Business Member of AHCA/NCAL Partners in Long Term Care

American Health Care Association for Long Term Care

American Association for Long-Term Care Nursing

North Dakota Long Term Care Association

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